3 Ways to Improve Your Nonprofit’s Customer Service

Ways to Improve Your Nonprofit’s Customer ServiceBoost your customer service with these tips.

Whether you’re a nonprofit of one, 20, or 100, customer service is incredibly important for your organization to succeed. The way a nonprofit handles queries, complains, and questions can greatly impact donor relations. While you should have some predefined engagement strategies, your staff must also be able to think on their feet and deal with unexpected situations with care. Take a look at these three ways in which your nonprofit can improve customer service easily.

  • Be approachable

Make sure that your staff is accessible via email, phone, and social media so that donors can feel that they can talk to your nonprofit easily. If it’s difficult for donors to contact your organization, they will most likely give up and be unimpressed with your lack of attention. Put clear hours on your profiles and websites, as well as listing all the ways they can get in touch.

  • Be patient

Every successful nonprofit has stumbled upon a few disgruntled donors. These are the moments when your nonprofit’s customer services skills are most crucial. If one of your team members sounds annoyed or frustrated on the phone, you risk losing a donor. Patience is a pillar of great customer service.

  • Be responsive

Avoid leaving messages unanswered for too long. If a team member needs to review or check something, make sure that they respond to the client that they are working on it. Communication is a great tool, so be sure to use it well. If a potential donor doesn’t hear back from you for days at a time, they will think that you are unbothered about their generous offer.

These tips can help your nonprofit reach new success. A great way to keep your nonprofit secure is by finding reliable insurance coverage. To find the right coverage for your needs, contact the experts at Colorado Nonprofit Insurance Agency, part of HUB International in Denver, Colorado at 303-894-0298.